ANSWERS TO YOUR QUESTIONS

WHAT SHIPPING METHODS ARE AVAILABLE?

DPD Local or Royal Mail services are our preferred carriers but we may from time to time use others.

DO YOU SHIP INTERNATIONALLY?

We ship to the United Kindom. We can only deliver to the address at which the buyers credit or debit card is registered.

WHEN WILL YOU DELIVER?

All orders received after 2.00 pm, unless otherwise stated, will be processed the next working day.Unfortunately we do not deliver on Saturdays or Sundays, any orders received after 2.00pm on Friday will be processed on the following Monday for next working day delivery with the exception of Bank Holidays and subject to availabilty


Can I pay COD - cash on delivery?

We do not support COD, primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA ,bank transfer ,like as follow :

paypal  amazon pay bank transfer

 

DO PRICE INCLUDE VAT?

All prices shown are inclusive of VAT at the applicable rate. On second-hand items, when applicable, VAT is calculated under the VAT Margin Scheme, as defined by HM Revenue & Customs. Under this scheme VAT is not shown separately. Should the applicable VAT rate change, Forum Butchers Limited reserve the right to adjust retail prices accordingly. 

Orders and Returns

My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as mouse ,Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
So if the product doesn't work, we'll help you send it back to our returns address.

What if the product is broken?

If any product is faulty, you are protected under Warranty.

  1. Assuming the product is still in warranty and was not physically damaged, you can return it to Warmlinemail and we will repair it, or give you an equivalent replacement product.
  2. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
  3. Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Forum Butchers Limited. In the case of sending back repaired or replacement items, Warmlinemail pays the return shipping cost back to you.

 

  • HOW CAN I CANCEL OR CHANGE MY ORDER?
    Please contact us by sending an email to  support@warmlinemail.uk
  • HOW DO I TRACK MY ORDER?
    There will be a tracking number sending to you via email after the parcel is sent. Please kindly check your email.
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