Who are we?

We, along with our affiliates and subsidiaries, are warmlinemail. Our address is 199 Bishopsgate, London, EC2M 3TY United Kingdom. E-mail: support@warmlinemail.uk

What personal information do we collect?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you register for an account, or place an order with warmlinemail. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Account Registration

To register for a warmlinemail account, you must provide us with your personal information, including your name, email address, and password.

Purchase Order Information

You are not required to have an account to place an order with us. You may place an order either through your account or through guest checkout, which provides an opportunity to create an account during checkout.

In order to place an order with warmlinemail, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.

Information Stored on a Device

With your consent, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”).

Location Information

With your consent, which you provide when you install our mobile application, when you access and use our mobile application, we may collect information about the general location of a Device.

Information collected automatically

When you access and use the Site on a Device, we may automatically collect information about a Device, such as the IP address, and device identifier (“Device Information”). We may associate the information we collect from a Device with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Why do we use your personal information?

We may use your personal information for a variety of business purposes, including:

  • Where necessary to provide you with access to our services, and the Site;
  • Where necessary to provide you with interactive features on the Site;
  • Where necessary to provide our services to you or for the performance of a contract;
  • Where necessary to process and fulfill your orders and returns and exchanges;
  • Where necessary to contact you if we have trouble processing your order;
  • Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
  • Where necessary to send you information about your order, such as order updates;
  • Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
  • Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
  • Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
  • Where you consent to warmlinemail sending you our newsletters, special promotions, and offers;
  • Where you consent to warmlinemail sending you text alerts and/or email notifications;
  • Where you consent to warmlinemail sending you push notifications on a Device; and
  • Where you consent to warmlinemail sending you marketing communications, advertisements and other information relating to our products and services.

Cookies and Similar Technology

We use Cookies and Similar Technologies in order to provide our services, to analyse and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

 

Cookies

A cookie is a small text file that is generated by a site that is stored on a Device. When you access the Site, a number of cookies are used by warmlinemail and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Who do we share your information with and why?

We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.

Marketplace Sellers

Third-Party sellers offer products for sale through warmlinemail Marketplace platform. We refer to these third parties as Marketplace Sellers. In order to best facilitate and complete Marketplace Seller Transactions, we may share some of your personal information with these third parties.

Service Providers

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

How do we protect your information?

Security

warmlinemail takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL,

Access to all of our users’ information is restricted. warmlinemail operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information.

Push Notifications

If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.

Uninstall Mobile Application

You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.

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